Service Centre

Our Technical Services Division comprises the following roles:

     - Field Service 

     - Customer Contact Respons

     - Parts Centre

Our field based engineering personnel work throughout Western Australia. They are split into the following geographic areas.  

    - Area 1 Within 50Km CBD

    - Area 2 Within 100Km CBD

    - Area 3 Within 200Km CBD

    - Area 4 Excess of 200Km CBD    

Our Field Service objectives are:

    - 86% of all calls responded to within 4 hours

    - 100% of all calls responded to within 8 hours

    - A first time fix rate for 80% of all calls     

We attempt to answer all customer calls in less than 30 seconds; however we provide a fully proactive monitored answering service. Our business hours are 10am-5pm. We continually measure our performance standards as well as the frequency and nature of calls received.     

Each technician carries a complimentary stock of spare parts. If a field technician does not have a particular part, we can dispatch it to ensure it is with the customer as soon as possible.