Service Centre

Technical Infrastructure

Our Technical Services Division comprises the following roles:

     - Field Service 

     - Customer Contact Respons

     - Parts Centre

Field Service

Our field based engineering personnel work throughout Western Australia. They are split into the following geographic areas.  

    - Area 1 Within 50Km CBD

    - Area 2 Within 100Km CBD

    - Area 3 Within 200Km CBD

    - Area 4 Excess of 200Km CBD    

Field Objectives

Our Field Service objectives are:

    - 86% of all calls responded to within 4 hours

    - 100% of all calls responded to within 8 hours

    - A first time fix rate for 80% of all calls     

Customer Contact Response

We attempt to answer all customer calls in less than 30 seconds; however we provide a fully proactive monitored answering service. Our business hours are 10am-5pm. We continually measure our performance standards as well as the frequency and nature of calls received.     

Parts Centre

Each technician carries a complimentary stock of spare parts. If a field technician does not have a particular part, we can dispatch it to ensure it is with the customer as soon as possible.   

Contact Us

Drop us a line!

Better yet, see us in person!

We love our customers, so feel free to visit during normal business hours.

A Woman's Spark

4/19 Innovation Circuit Wangara WA 6065

(08) 9200 4433

Hours

Monday - Friday: 10am - 5pm

Saturday: By appointment

Sunday: Closed